[vc_row content_placement=”middle” css=”.vc_custom_1513824268721{margin-right: 0px !important;margin-bottom: 35px !important;margin-left: 0px !important;background-image: url(https://reklamjet.com/wp-content/uploads//2017/09/promotion-performance-review-ringsidetalent.jpg?id=95) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column width=”2/3″][/vc_column][vc_column width=”1/3″][vc_widget_sidebar sidebar_id=”sidebar-5a324993f3381″ el_class=”main-sidebar”][/vc_column][/vc_row][vc_row gap=”30″][vc_column width=”1/2″][vc_custom_heading text=”Explore our Customer Engagement Transformation services.” font_container=”tag:h2|font_size:34px|text_align:left” use_theme_fonts=”yes”][vc_empty_space height=”20px”][vc_column_text]Read the Report[/vc_column_text][vc_empty_space height=”20px”][/vc_column][vc_column width=”1/2″][vc_custom_heading text=”Creating a better customer experience wherever, whenever, and however. ” font_container=”tag:div|font_size:24px|text_align:left|color:%23d6002a|line_height:1.325″ use_theme_fonts=”yes”][vc_empty_space height=”20px”][vc_column_text]As customer behaviors and demographics change, your approach to engaging them has to follow their journey. With equal parts vision and technology, we can help advance your customer experience to reflect a more human-centric encounter and enable your operations to move toward outcome-based commercials.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_row_inner content_placement=”middle” gap=”30″][vc_column_inner width=”1/2″][iconlist icon_size=”small”][iconlist_item type=”simpleline” icon_simpleline=”sl-check”]Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference in the quality of your customer experience.[/iconlist_item][iconlist_item type=”simpleline” icon_simpleline=”sl-check”]Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.[/iconlist_item][iconlist_item type=”simpleline” icon_simpleline=”sl-check”]Make it fast and easy for customers to collaborate with live agents when needed—and to escalate emergencies without delay.[/iconlist_item][/iconlist][/vc_column_inner][vc_column_inner width=”1/2″][vc_video link=”https://www.youtube.com/watch?v=nrJtHemSPW4″][/vc_column_inner][/vc_row_inner][vc_empty_space height=”35px”][/vc_column][/vc_row][vc_row][vc_column][vc_separator color=”custom” border_width=”5″ accent_color=”rgba(2,6,32,0.1)”][vc_empty_space height=”60px”][vc_custom_heading text=”Results you can measure.” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes”][vc_empty_space height=”20px”][vc_row_inner][vc_column_inner width=”1/3″][counter type=”image” value=”40″ duration=”1000″ title=”Cost savings from a complete customer experience redesign for a global retailer” prefix=”$” suffix=”m”][/vc_column_inner][vc_column_inner width=”1/3″][counter type=”image” value=”27″ duration=”1000″ title=”Reduction in year-over-year contact minutes for a consumer manufacturer” suffix=”%”][/vc_column_inner][vc_column_inner width=”1/3″][counter type=”image” value=”15″ duration=”1000″ title=”Improvement in customer satisfaction ratings for a large provider” suffix=”%”][/vc_column_inner][/vc_row_inner][vc_empty_space height=”50px”][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1513769862845{padding-top: 60px !important;padding-bottom: 146px !important;background: #dd3333 url(https://reklamjet.com/wp-content/uploads//2017/09/bg-services.svg?id=78) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_custom_heading text=”RESOURCE CENTER” font_container=”tag:h2|text_align:center|color:%23ffffff” use_theme_fonts=”yes”][/vc_column][/vc_row][vc_row][vc_column][vc_tta_tabs alignment=”center” active_section=”1″ no_fill_content_area=”true” css=”.vc_custom_1513762897648{margin-top: -86px !important;}”][vc_tta_section i_icon_fontawesome=”fa fa-file-text” add_icon=”true” title=”Case Studies” tab_id=”1513762554519-8f471fbd-d032″][projects mode=”masonry” columns=”2″ filter=”no” limit=”2″ offset=”0″ thumbnail_size=”400×580″ css=”.vc_custom_1513823383466{margin-bottom: -50px !important;}”][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-newspaper-o” add_icon=”true” title=”White Papers” tab_id=”1513654280725-7f0034f5-a6da”][vc_row_inner][vc_column_inner width=”1/2″][posts layout=”list” grid_columns=”2″ limit=”2″ offset=”0″ content_length=”60″ hide_readmore=”yes” thumbnail_size=”600×500″][/vc_column_inner][vc_column_inner width=”1/2″][posts layout=”list” grid_columns=”2″ limit=”2″ offset=”2″ icon=”post-date” content_length=”150″ hide_readmore=”yes”][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-quote-left” add_icon=”true” title=”Testimonials” tab_id=”1513671678283-8f1a443c-6d41″][vc_row_inner][vc_column_inner width=”1/3″][testimonial name=”Adam Epstein” image=”638″ subtitle=”CEO / Director” company=”American National University”]I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.[/testimonial][vc_empty_space height=”30px”][/vc_column_inner][vc_column_inner width=”1/3″][testimonial name=”Mrs. Sherena” image=”640″ company=”Corporate communications Executive” css=”.vc_custom_1515642001547{background-color: #dd3333 !important;}”]We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.[/testimonial][vc_empty_space height=”30px”][/vc_column_inner][vc_column_inner width=”1/3″][testimonial name=”Mike Guardalabene” image=”639″ company=”Celebi Aviation Holding” css=”.vc_custom_1515641996773{background-color: #00a914 !important;}” subtitle=”Group CEO”]We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.[/testimonial][vc_empty_space height=”30px”][/vc_column_inner][/vc_row_inner][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-star” add_icon=”true” title=”Our Approach” tab_id=”1513671610263-7c266ca2-8422″][vc_row_inner][vc_column_inner][iconlist][iconlist_item type=”entypo” icon_entypo=”entypo-icon entypo-icon-brush”]
1. Iterate Design
We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.[/iconlist_item][iconlist_item type=”entypo” icon_entypo=”entypo-icon entypo-icon-code”]
2. Validate Develop
This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.[/iconlist_item][iconlist_item type=”entypo” icon_entypo=”entypo-icon entypo-icon-upload-cloud”]
3. Optimize Deliver
Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.[/iconlist_item][/iconlist][/vc_column_inner][/vc_row_inner][/vc_tta_section][/vc_tta_tabs][/vc_column][/vc_row]